Frequestly Asked Questions

e-PROTECTOR SECURITY SOLUTION is a digital security marketplace designed to connect individuals, families, businesses and organisations with independent security service providers. The platform makes it easier to discover, request and manage different security and protection services from one convenient place.

Customers use the e-PROTECTOR platform to explore available security services, choose a suitable service or provider, submit their requirements and request or book the service. The selected independent security provider is responsible for delivering the security service according to the agreed requirements.

Services available through the platform may include security guarding, personal protection, VIP protection, event security, residential security, business security, patrol services, secure mobility and escort services, depending on provider availability and location.

e-PROTECTOR is designed to prioritise appropriately registered security service providers. Where South African law requires PSIRA registration for a particular security service or provider, relevant registration and verification information may be requested as part of provider onboarding. Customers should also review the provider information displayed on the platform before booking.

Yes. The platform is designed for both individuals and organisations. Depending on availability, customers may request services such as personal protection, secure transportation, escorts and other security solutions suited to their circumstances.

Secure Mobility is designed for customers who want transportation with an added security focus. Depending on service availability, customers can request suitable secure transport or protection-related mobility services through participating providers on the platform.

Yes. Businesses can use e-PROTECTOR to find security solutions for offices, retail premises, warehouses, events, employees, executives and other commercial requirements. Available solutions will depend on participating providers and the customer's location.

Yes. Customers may use the platform to find security providers for corporate events, private functions, conferences, weddings and other gatherings. When requesting a service, provide as much information as possible about the venue, date, expected attendance and security requirements.

Where a service is offered through the marketplace by an independent provider, e-PROTECTOR facilitates the connection between the customer and that provider. The individual provider remains responsible for performing the booked security service. The provider's details and applicable terms should be clearly presented during the booking process.

Open the e-PROTECTOR platform, select the security service you require, provide the requested booking information and submit your request. Available providers, pricing or further confirmation requirements can then be presented according to the selected service.

Pricing can vary depending on the type of security service, duration, location, number of personnel required, level of protection and individual provider's rates. Customers should review the applicable price or quotation before confirming a booking.

Where supported by the selected provider, yes. Advance booking can be particularly useful for planned services such as events, executive protection, business security, escorts and scheduled secure transportation.